On February 2, our NYC Chapter met & mingled with fellow CEOs as well as hospitality industry leaders & business owners at CEO Trust’s event "Hello! And Every Little Thing That Matters: Impactful Ideas for Treating Your Customers Right."
Speaker Kate Edwards, a 30-year veteran of the hospitality business, discussed her newly-published book and detailed how customer service can be your best friend, secret weapon, and brand ambassador all in one. How it can help drive sales while embodying your culture and vision, and how it can be a thoughtful, controllable representation of your brand that makes your business thrive.
Snacks were provided by Noreetuh, a modern Hawaiian restaurant in the East Village, and Chef Chung Chow offered a delicious assortment of his signature dishes. David Bowler Wines provided red & white wines, and the bar stocked a variety of beers. All CEO Trust guests were treated to their own complimentary copy of Kate’s book, which she signed and personalized for all. And a highlight of the evening was the give-away to one lucky winner of the breakout party game "Cards Against Humanity."
The event, attended by 50+, was hosted by Kate Edwards and held in collaboration with Journee at the stunning & stylish Journee Colab space in the heart of Flatiron. Founded in 2015, Journee is a members-only community made for the passionate people in food, beverage, and hospitality.
By a CEO Trustee
On January 20th, members and invited guests of CEO Trust’s CT Chapter heard from innovation expert and best-selling author Bryan Mattimore on creating successful “cultures of innovation” within our companies. The creative, state-of-the art “incubator” space at Comradity in Stamford was the inspiring setting for the evening where we met & mingled with fellow CEOs over beer, wine & hors d’oeuvres during a reception before the program.
During his presentation, Bryan then offered a host of successful methodologies, strategies, and techniques for improving creative problem solving and increasing innovation within our companies and teams. Using examples and insights gained from over 200 successful innovation assignments over the past 16 years, Bryan shared what’s worked for his clients.
Three key innovation principles Bryan shared included:
Bryan used real-world business cases to highlight major themes for successful innovation and culture change. One was: Find the right innovation tool, by working with the right internal and external teams, to address your needs and desires. It can be as simple as agreeing on what “good” looks like, to creating an idea generation and execution platform, to coming up with a new sales and growth strategy for your business.
We all also learned a fascinating, simple and yet very effective tool called “semantic intuition” that we can adapt to pretty much any business challenge. It's a a creative word combination technique that allows participants to come up with new ideas by combining several categories of key words to create a name for the new idea. Other ideation tools discussed included: positioning continuums, the whiteboard technique, war gaming, and disruptive innovation.
New connections were made and insights & strategies gained during this practical & applicable session on increasing innovation.
On January 11th, a frigid night in NYC, the NY Chapter of CEO Trust huddled together for dinner and stimulating conversation at the NYU Torch Club on Waverly Place in Greenwich Village. The Torch Club is a wonderful venue, generally only available to NYU faculty and Alumni. The evening had two main discussion topics. One was a great discussion on the human resource issues facing business in today’s rapidly changing environment. Discussion topics included:
The evening was a big success and we made sure everyone was home in time to watch Alabama and Clemson in the national college football championship. Thanks to all the participants and to CEO Trust for arranging a great event.
By CEO Trustee Event Chair
The Dallas/ Ft. Worth Chapter of CEO Trust enjoyed a private tasting and insider’s view of the science of wine and winemaking in Texas at Inwood Estates Winery. Dan & Spencer Gatlin, Inwood Estates’ founder & son, hosted us in their Dallas barrel room and provided fascinating insight into their history and the state of winemaking in general. The evening was a wonderful opportunity to not only learn about wine, but enjoy a glass (maybe a couple) while mingling with friends and fellow CEOs throughout the evening. Thank you to our host, Tribridge, for helping bring this event together and the wonderful spread of food that was so enjoyed!
On Tuesday, November 10, members of the Philadelphia Chapter held an engaging and informative discussion with Congressman Mike Fitzpatrick. The Congressman shared his unique insights and perspectives on leadership and the challenges and issues faced in the current Congress.
He also gave an intriguing and insightful update on the current issues and events in the Nation's capital.
The Congressman is a member of the House Financial Services Committee and is vice chair of the Subcommittee on Oversight and Investigations. He plays a important role in the efforts of the Congress to combat terrorism.
While his comments were made prior to the tragic events in Paris, France, his advice and insights now resonate and take on greater meaning and significance. The Congressman shared his insights on the work of the Congress and Federal agencies to understand the flow of monies being used to finance terrorism. Cracking these financial networks is crucial to efforts to contain and combat terrorism.
The Congressman also reviewed his efforts to fight for stronger borders, lower taxes, smaller budget deficits, and his efforts to recognize the contributions of our deserving Veterans. He is clearly a strong voice and advocate in the Congress for business and for his constituents.
The Congressman responded to many questions from our members and our dialogue was relaxed, candid, and informative. The meeting was very engaging and productive and many thanks to the CEO Trust, Chuck Steege, and our host, the law firm of Stradley Ronon, for arranging another excellent event.
By CEO Trustee Don Springer, President and CEO of The Colton Group, Inc.
Is ISS, and other governance watchdogs, leading us to mediocrity and sub-par shareholder returns?
Speaking at a recent NACD North Texas event, Marc Hodak, noted compensation advisor, teacher at NYU Stern School of Business, and CEO Trust member, promised we would hear something we had never heard and he completely fulfilled that promise.
Co-sponsored by CEO Trust and UT Dallas’ Institute for Excellence in Board Governance, the well attended event provided board directors an opportunity to hear the latest compensation research set in a context of expert and candid advice.
Marc organized extensive research in the field by asking and answering the following questions:
The research findings for each were startling, especially in the context of most board room compensation discussions today. Boards predominantly “benchmark” their compensation plans asking questions about their peers and ISS guidelines rather than asking key questions about how a plan would truly motivate revenue growth and cost improvements over the shareholders’ investment horizon.
Among the findings, companies with uncapped bonuses significantly outperform their industry peers and no research study has contradicted this. On the other end of the “incentive curve”, thresholds have stimulated extreme behavior to cross the line at best and scandals like Enron and WorldCom at worst. Additional research findings contradicted the standard practices of “non-performance” pay, handling underwater options, budget-based management incentive plans, and others.
Once the empirical data was established, Marc continued by providing a general framework for compensation plans that do, in fact, increase shareholder value and properly incentivize management, as well as the entire workforce. They hinge on single metrics such as net income, earnings, or EVA, and support longevity to reinforce profit building behavior.
Marc has elsewhere written, “In a world where every dollar denied to management is thought to be a dollar more in the shareholders’ pockets, the accumulated public company compensation requirements and standards make perfect sense. But in the real world, where costs must be intelligently traded off with retention risk and alignment, SEC requirements and ISS standards get in the way of well-intentioned boards.”
Focusing on standards at the exclusion of research data and market dynamics can lead to unproductive compensation plans. Marc also candidly added that focusing on proxy approval can create continuing engagements with many compensation consultants as the standards ebb and flow.
As directors in attendance, we recognized a need for incentives that truly promise rewards to drive behavior for the benefit of the shareholders. Now armed with new information, we will be wary of an advisor who merely monitors an ISS checklist for proxy support. Instead, we will prefer a research based compensation advisor to help guide the development of a value based plan.
Bryan Mattimore, co-founder of the innovation agency Growth Engine and a CEO Trust speaker, was a featured expert in this recent Inc. Magazine article. Read on for some excellent productivity tips shared by Bryan and other experts in the field, and check out Bryan's upcoming CT Chapter event “Five (Effective) Ways to Build a Culture of Innovation” on January 20th.
IMAGE: Getty Images
30 Experts Share Their Best Productivity Tips
Which one of these 30 tips will help you get more work done today?
BY JOHN BRANDON Contributing editor, Inc.com
Want a boost for your day?
These productivity experts have each shared their best tip to give you a jumpstart. The time you invest in reading these will pay off in dividends as you apply the ideas to your daily routine. Do they work? Let me know by email if you find success.
1. My tip for office workers to be more productive is to focus on one thing at a time. You can still have more than one activity going on at the same time; but at the moment when you're doing one thing, focus and put all the other things aside. When you see people getting overwhelmed, flustered, and confused, it's because they are thinking about too many things at once. If you have a lot to do, do them all but do them all sequentially. A good analogy is when you go to the gym. You may have a whole routine you do, but when you're on one machine, you're not thinking about the others--you're thinking about the machine you're on, and then you move to the next and think about that machine, and so on. Work can be the same. And you'll do each job and all of them together better. --Jeff Stoller, business executive, entrepreneur, consultant, and author
2. Write down one or two things that you absolutely need to get done. If you're an entrepreneur/business owner, make sure that at least one of them revolves around something that will put more money in your pocket (directly or indirectly). Keep that paper on your person all day. Refer to it. Don't do other things until you can cross those one or two things off your list. --Adam Dailey, CEO of Funly Events
3. My innovation agency, Growth Engine, created The Whiteboard Technique, a kind of interactive suggestion box for employees. Managers simply post an organizational challenge on a whiteboard that is in a public place--such as the hallway, conference room, or cafeteria--and invite their co-workers to add suggestions/ideas to the whiteboard. After a week's time, the manager records (and then pursues) the best ideas/suggestions on the whiteboard. He or she then posts a new weekly challenge. It's easy to do, doesn't really cost anything, and it has created some huge productivity improvements/wins for our clients. --Bryan Mattimore, co-founder and "Chief Idea Guy" of Growth Engine and author of 21 Days to a Big Idea
Read full article online here.
By a CEO Trustee (member)
On Tuesday, October 13, I attended "Working Effectively with Private Equity - What You need to Know" at the Marriott Marquis in NYC.
The event was very well attended by fellow Trustees and guests, refreshments and appetizers were excellent (thank you Ice Miller), and provided an excellent panel, composed of:
The structure and pace of this event was excellent as the panel covered the myriad of subjects. The panel easily engaged all of us in the audience as there was great give and take from the many questions asked of the panel.
Many thanks to CEO Trust for organizing another great event, and a special thanks to the panel for making their time available for us.
By CEO Trustee, Robert Wolfe
It was a perfect evening and setting to join Jeremy Cage at the Wilson Cove Yacht Club on September 24 for the CT Chapter’s most recent event. During “Courage: Unleashing Your True Potential” Jeremy shared his adventures of sailing around the world with his wife and two young children and the life lessons he took from that experience. Approximately 15 CEO Trust members and guests enjoyed delicious appetizers, drinks, and a lovely sunset during a mingling reception on the club’s wraparound deck overlooking the marina. Afterward, all moved inside to the inviting clubhouse lounge for Jeremy's presentation.
Jeremy used his story to challenge all of us to be courageous and to follow our dreams as he had. He said that taking this step changed his life and gave him and his family great fulfillment and confidence to pursue other dreams.
During the interactive discussion, Jeremy shared the insights that allowed him to successfully plan and achieve his dream. One of his insights was to "dream specifically" (which is to say that the clearer you visualize your dream the more likely it will be successful), and to "dread vaguely" (which is to say you need to understand that most things keeping you from pursuing your dreams are not the insurmountable obstacles you first believe they are).
Jeremy noted that the lessons can be used to allow people and companies to become more creative, successful, and satisfied by unleashing their true potential. The session definitely gave us all great pause to think about our dreams and how to think and act differently in order to realize them.
By Bryan Mattimore
I attended my first CEO Roundtable Dinner at the Terrace Club in NYC on Wednesday, September 9th. I was pleased to have a seat at this sold out event with two full roundtables of CEOs.
I wasn’t quite sure what to expect, and I must say I was pleasantly surprised: it was one of the most enjoyable evenings I’ve spent in a long time. Yes the food was very good, and the venue was welcoming… but what made the meeting special for me was the evening format, the insights of my table mates, and the feeling of camaraderie – dare I say trust – that I know we all experienced.
After introductions, the facilitators asked us each to present a business challenge that our tablemates could help us “ideate” solutions for. The lively discussions included insights, ideas, strategies, and referrals to friends/experts who might help solve the particular challenge, which ranged from how to:
Thank you, CEO Trust, for organizing and facilitating a memorable night that included delicious food, provocative intellectual challenges, great ideas… but above all, camaraderie.