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  • PA: Customer Service - Your Best Friend, Secret Weapon and Brand Ambassador . . . All in One.

PA: Customer Service - Your Best Friend, Secret Weapon and Brand Ambassador . . . All in One.

  • April 05, 2017
  • 8:00 AM - 9:30 AM
  • The Culinary Arts Institute of Montgomery County Community College 1400 Forty Foot Road Lansdale, PA 19446

Registration is closed
Kate Edwards, a hospitality industry veteran, maintains that service is the primary factor that will influence your customers’ impression of you and your business. Every little thing in your operation will impact your ability to deliver memorable moments of service to your customers. Your service impacts untold numbers of people so it is essential that all of your choices count. Kate reveals how service can be your best friend, secret weapon and brand ambassador all in one. How service can help you create an indelible experience for your customers while making your team and your business look amazing. How it can be the one thing that can create good memories and lasting first impressions. Service doesn’t have to be an overwhelming nuisance to your valued clients; in fact, service can be a thoughtful and controllable representation of your brand. These insights will help you deliver a customer service experience that makes your service memorable and your customers happy.

If you are a CEO and would like to see if you qualify to attend this event, register online.

SCHEDULE:

8:00 - 8:30 am - Mingling & Networking
8:30 - 9:30 am - Breakfast & Program

SPEAKER:

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations.

In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. In addition, Kate is an instructor at ICE in Manhattan and is a Fellow of the Culinary Institute of America and you can view her service and leadership videos on the Typsy and Journee websites. Kate and her chef husband reside in New York City.